Frequently Asked Questions

Registration

How do I create an account?

Open Register and enter your email, a password of at least 10 characters with letters and numbers, your full name, date of birth as day, month, and year, residential address, and phone number. Confirm the terms. The account is created as Unverified, and real-money play stays closed.

What is the minimum age?

18. A younger date of birth is rejected, and the age gate asks the same question before the rest of the site is used.

Who can register?

A person who is 18 or older and provides a Canadian residential address and phone number can create an account. Real-money games are still limited to eligible players physically located in Alberta.

Can I have multiple accounts?

No. Each email address can hold one account. An email that is self-excluded cannot be used to open another account.

Alberta Eligibility

Can I play outside Alberta?

No. Real-money casino games are available only to eligible players physically located in Alberta. Location is not treated as confirmed, because no geolocation provider is connected, so real-money play is blocked.

How is my location verified?

It has to be checked by a geolocation provider on the server before play. A checkbox or a province on the registration form is not that check. No provider is connected.

Do I need to be an Alberta resident?

The residential address can be any Canadian province you actually live in. Real-money play still requires you to be physically located in Alberta at the time of play, whether or not Alberta is your home province.

Can I access my account while travelling?

You can sign in and read account pages. Real-money play stays blocked unless a provider confirms that you are physically in Alberta.

Verification

Why is identity verification required?

Verification is how the operator checks age, identity, and address before real-money activity. This website collects a document and stores it. It does not approve the document by itself.

Which documents are accepted?

JPG, PNG, or PDF files under 8 MB. The site checks the file type. It does not decide that the document proves identity.

How long does verification take?

There is no review queue connected, so no time is promised. After a real file is stored, the status is Pending. It does not become Verified on its own.

Why might verification be unsuccessful?

An empty file, a file that is not a JPG, PNG, or PDF, or a file over 8 MB is rejected and the status stays as it was. A later review can also leave an account unverified. This website has no reviewer that sets Verified.

Casino Games

Which casino games are available?

The catalogue lists published titles and studio artwork. Search and filters work on that list. No title can be launched, because no game API is connected.

How do online slots work?

A slot shows reels and a paytable. The game system, not this website, determines the result. No slot can be spun here.

Are jackpot games available?

Jackpot titles can be listed. No jackpot amount is displayed, because no jackpot feed is connected.

Can I play casino games on mobile?

The pages work on a phone. Real-money play is still blocked until a game and a location check are connected.

Are demo games available?

No. A demo that pretends to launch a game is not offered. There is no Play button.

Where can I find game rules?

General descriptions are on the slots, table games, and live casino pages. A specific game’s rules appear on its page when that game exists.

Live Casino

What is Live Casino?

Live casino is a streamed table with a dealer. Tables can be listed by name. No live stream is connected on this website.

How do live dealer games work?

The dealer runs the game and the game system records the result. This website does not simulate a dealer or a result.

Which live casino games are available?

The live catalogue shows a table when its artwork is on this website. No stream can be opened, and limits are not shown.

Can I access live casino games on mobile?

The live casino page works on a phone. No live game can be opened.

Table Games

How does blackjack work?

The aim is to finish closer to 21 than the dealer without going over. Exact options are the rules of the named game. Those rules are not loaded, and the game cannot be launched.

How does roulette work?

Bets are placed on a layout and the result comes from the wheel. This website does not run a wheel.

Are different table games available?

Blackjack and roulette titles are listed with their artwork. Baccarat on this page is not listed. None can be launched.

Can I play table games on mobile?

The table-games page works on a phone. Real-money tables are not connected.

Banking

Which payment methods are available?

None. A method is shown only when a payment provider is connected. No method, limit, or fee is invented.

How do deposits work?

The deposit page accepts an amount in Canadian dollars and then refuses it, because no payment method is connected. The ledger balance does not change. Your own deposit limits are also enforced.

How do withdrawals work?

The withdrawal page accepts an amount. It is refused when no payment method is connected, when the amount is above the ledger balance, or when the account is self-excluded. No withdrawal is created.

Are there transaction fees?

No fee is charged by this website, because no payment is processed. A future method would have to state its own fee. None is stated now.

How long do withdrawals take?

No processing time is published. There is no connected method and no pending withdrawal.

Account Security

How can I protect my account?

Use a unique password, do not share it, and sign out on a shared device. The session ends after 30 minutes of inactivity or 12 hours, whichever comes first. Five failed sign-ins lock the email for 15 minutes.

How can I reset my password?

Use Forgot password and enter the account email. If the account exists, a one-hour link is written to the mail log and sent to that address. The same confirmation is shown either way.

Responsible Gambling

How can I set deposit limits?

Sign in, open Responsible Gambling in the account, and enter whole-dollar daily, weekly, or monthly limits. A stricter limit applies now. A looser limit waits 24 hours.

How can I set loss limits?

On the same page, enter a loss limit in whole Canadian dollars, or leave it blank for no limit. The limit uses recorded game losses. No games are recording losses today.

How can I take a break?

Choose a time-out of 24 hours, 7 days, or 30 days. You are signed out, and deposits stay blocked until it ends.

How can I request self-exclusion?

Choose 6 months, 1 year, 5 years, or no end date, and confirm that you understand the account locks. You are signed out, and that email cannot register again during the exclusion. A provincial exclusion register is not connected.

Support

How can I contact customer support?

Use the contact form or email support@asinodaysco.slonik.store. Choose a category. A message of at least 10 characters is stored, and the page confirms that it was received.

How can I report a technical issue?

Use the contact form and choose Technical Support. Include what you clicked and what you expected. The message is stored with the time it was sent.

Where can I find the casino terms?

The terms and conditions page covers eligibility, age, location, accounts, deposits, withdrawals, games, and responsible gambling.